Frequently Asked Questions (FAQs)

Were your questions not answered? Below we have covered a range of questions and curiosities regarding the entire FoodCert™ certification process and applicant information.

  1. Do I need an account to purchase an exam?
    • No, you do not need to sign-up anywhere before purchasing an exam. An account will be created under your registered email address, AFTER your application gets approved by the FoodCert™ team.
  2. How much do the exams cost?
    • For the pilot, we have kept our exams free of cost. However, for post-pilot, you can refer to our prices here: http://foodcert.ca/store/. Our registration application will also show a price list, specific to the certification you are applying for. Please note, prices may be subject to change.
  3. What payment methods do we accept?
    • We accept all major payment methods –
      1. Cheques
    • Credit Cards:
      1. Visa
      2. Master Card
      3. Amex
    • E-transfers
    • Cash
  1. Where can I find exam-related tools and resources?
    • You can find many helpful tools (specific to the exam) on the exam’s webpage itself. We offer resources such as: Practice Exam, Study Guide, Handbook, and more.
    • For example, for the Canadian Certified Industrial Meat Cutter certification resources, go to the certification’s webpage: http://foodcert.ca/certified-industrial-meat-cutter/.
  2. What system requirements do I need to have to take the exam successfully?
    • Though the materials may differ based on the specific exam, we recommend having a high-speed Wi-Fi, working laptop, webcam, and pieces of government ID (for verification purposes).
  3. Where will I receive my FoodCert notifications after signing-up for an exam?
    • All FoodCert™ notifications will be sent to the email address you use when filling out the exam application. This will be your official registered email address in our FoodCert™ database.
  4. I don’t see the notifications in my inbox, where do I look?
    • Be sure to check in your Spam folder! If you are still having issues viewing your notifications, please let us know at foodcert@fpsc-ctac.com.
  5. Who do I contact in case of any questions and/or comments
    • We are available during working hours (Mon-Fri, 9 am – 5 pm) on foodcert@fpsc-ctac.com. You can also phone us at 613-237-7988, Toll-Free 1-877-963-7472.
  6. How can I ensure that my certification completion package reaches my current mailing address?
    • Do not worry! After successfully completing the last component of the certification, you should receive an official email from the FoodCert™ team asking you to confirm your mailing address. Be sure to include the one which is most accessible for you!
  7. How long will it take for my certification completion package to reach me?
    • As we use Canada Post as our choice of delivery company, you can expect your package to reach you anytime between 2-5 business days (if local). Please note, we do not take responsibility for any unexpected delays due to any unavoidable external conditions (e.g., weather). Rest assured, we will do our best to make sure that your certification package reaches you safely and promptly!